Refund policy
Return & Refund Policy
Effective date: July 27, 2026
Order Cancellation
You are permitted to submit an order cancellation request within 24 hours after checkout, on the condition that your order has not entered shipping processing and has not been dispatched. Valid cancellation requests received within this window will trigger a full refund to your original payment source.
Once an order has begun processing for shipment or has already been shipped, cancellation is no longer available. Please note that submission of a cancellation request does not guarantee approval; we will verify order status and respond to you accordingly. feixile also reserves the right to cancel orders in circumstances outlined within our Terms of Service.
Order Processing
Following successful payment confirmation, all valid orders will be processed and dispatched within 2 business days (48 hours). After your parcel ships, you will receive a dispatch‑confirmation email containing your tracking information.
Return Eligibility Timeframe
You may submit a return application within 30 calendar days counted from the confirmed delivery date of your package. To qualify for return, items must be unused, unworn, unwashed and unaltered. All original packaging, attached tags and accompanying accessories must be intact. You must provide your order number or purchase record for verification.
How to Submit a Return Request
- Send an email to support@feixile.com and include your order number together with the items you wish to return.
- Clearly state your return reason. For damaged, defective or incorrectly‑shipped goods, attach relevant photos for assessment.
- Please wait for our official return guidance and packing directions before sending back any goods. Do not ship items back without prior authorization.
Non‑Returnable Items
Returns will not be accepted for gift cards, custom‑personalized products, opened hygiene‑related goods, worn/washed/modified items, incomplete sets, and all final‑sale merchandise. Statutory consumer rights which cannot be legally excluded remain unaffected by these exclusions.
Return Shipping Responsibility
If you initiate a return due to personal preference, size mismatch or change‑of‑mind reasons, return shipping fees shall be borne by you, the customer.
If our review confirms we shipped incorrect goods, or items arrived defective or damaged upon delivery, feixile will cover or reimburse eligible return shipping costs. Any unapproved expedited or premium shipping services will not be reimbursed.
Return Inspection & Refund Processing
After we receive your returned parcel, our team will conduct item inspection. The inspection result will be notified to you by email.
When your return is approved, refunds will be processed to your original payment method within 5‑10 business days. Actual arrival of funds depends on your bank or payment provider’s processing timeline, which is outside our control.
Exchanges, Replacements & Order Modifications
Replacement inventory availability is not guaranteed. If direct item exchange cannot be fulfilled, you may complete the standard return process and place a brand‑new separate order for your desired product.
Requests for order edits or cancellations must be sent to support as early as possible. Once order fulfillment has commenced, such requests cannot be guaranteed, consistent with our Terms of Service.