Shipping Policy

Effective date: July 27, 2026

Order Fulfillment & Dispatch

Once your payment has been successfully confirmed, most orders require 2‑4 business days for picking, quality verification and packing work. Delivery transit time starts only after the parcel is dispatched. Business days exclude weekends and official public holidays.

Please note: Per our Return & Refund Policy, you may submit a cancellation request within 24 hours of placing your order only before shipment commences. Once fulfillment processing has started, order cancellation or modification cannot be guaranteed. Feixile also reserves the right to reject or cancel orders under conditions specified in our Terms of Service.

Shipping Availability

Please enter your full shipping address during checkout to verify delivery service availability. If no shipping option is presented at checkout, we are unable to ship orders to that location at this time.

Shipping Fees & Delivery Options

Shipping service names, corresponding rates, and free‑shipping qualification will be calculated and displayed on the checkout page. All options shown at checkout override any general shipping references found on other sections of our website.

Estimated Transit Times

Estimated delivery timelines start from the date of parcel dispatch, not the date you place your order:

• United States: 5‑12 business days
• Other supported international destinations: 7‑20 business days

These are non‑binding estimates. Actual delivery duration may be extended by carrier capacity constraints, public holidays, customs clearance procedures, adverse weather conditions, local logistics disruptions, or deliveries to remote locations.

Parcel Tracking

We will send you an email containing your tracking link once it becomes accessible. The first carrier tracking scan may take 2‑5 business days to appear after the shipping label is generated. This commonly occurs while your package is being transferred into the carrier’s logistics network.

Customs and Import Charges

Import duties, taxes, brokerage fees or customs clearance charges may apply upon arrival at your destination country. Unless these fees are explicitly included during checkout, all such costs are the sole responsibility of the recipient.

Address Adjustments & Delivery‑Related Inquiries

Double‑verify your shipping address prior to completing payment. We will attempt address corrections upon timely customer request; however, changes cannot be guaranteed once order fulfillment has begun.

If your shipment is delayed or suspected lost, please email support@feixile.com and provide your order number together with tracking information. When a tracking status shows “delivered”, please first confirm receipt with household members, neighbours, check your delivery drop‑off location, and follow‑up with your local carrier before contacting support.