Contact Us
How Can We Help?
Our dedicated customer support team is available to assist with all your inquiries, including order issues, shipping updates, product consultations, sizing guidance, and after-sales service requests. For any questions or assistance, please reach out to our team via email at support@feixile.com.
Our official service hours are Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time). Support is unavailable on weekends and official public holidays.
Response Time Standard
We strive to respond to all valid customer inquiries within 2 business days. To avoid delaying the processing progress of your request, please do not send repeated identical messages. We recommend replying directly in the original email thread to ensure your case is processed continuously and efficiently.
- For quality issues, damaged items or incorrect shipments: Attach clear and detailed photos of the product problem
Return & After-Sales Reminder
All return and exchange applications require official pre-approval from our support team before shipment. Please do not send any returned items to unconfirmed or third-party addresses. After reviewing your return request, we will provide you with formal return instructions, including the authorized return address and processing guidelines, to ensure your return and refund process goes smoothly.
Company Information
Company Name: Norvexa ommerce lnc
Tax ID: 41-5381324
Address: 208 S Main St Suite 10. Aberdeen. SD 57401,United States
Email: support@feixile.com