Privacy Policy

Privacy Policy

Effective date: July 27, 2026

Overview

This Privacy Policy explains how feixile collects, uses, stores, and protects your personal data when you visit our website, create an account, place orders, or interact with our customer services. It also outlines your rights regarding your personal information and how you can submit data-related requests. By using our website and services, you acknowledge and agree to the data practices described in this policy.

Information We Collect

We collect personal data actively submitted by you and automatically captured during your site visit. Depending on your interaction with feixile, the collected information may include your full name, email address, phone number, billing information, shipping address, order records, and communication history with our support team.
We also automatically collect technical data such as your device type, browser information, IP address, website browsing behavior, session data, and cookies for operational and analytical purposes. All payment information is securely processed and stored by Shopify and authorized third-party payment providers, not directly stored by our platform.

How We Use Your Data

Your personal information is only used for legitimate business purposes, including the following:
  • Processing, verifying, and fulfilling your orders, including shipping arrangement and tracking updates
  • Responding to customer inquiries, after-sales requests, return processing, refunds, and dispute resolution
  • Maintaining website security, preventing fraudulent transactions, and enforcing our Terms of Service
  • Analyzing website performance, optimizing user shopping experience, and improving our product and service quality
  • Sending optional update notifications and marketing communications where explicit consent has been obtained

Data Sharing & Recipients

Feixile will never sell, rent, or trade your personal information for commercial purposes. We only share necessary user data with trusted third-party service providers who assist in operating our business, including e-commerce platform providers, payment processors, logistics and shipping partners, technical support services, data analytics tools, and legal consultants.
We may also disclose your information if legally required by government authorities, court orders, or applicable regulatory compliance obligations.

International Data Processing

Some of our third-party service providers operate across international regions. Your personal data may be transferred and processed outside your resident country. We ensure all cross-border data transfers adopt standardized security safeguards to protect your personal information in compliance with relevant data protection regulations.

Data Storage & Retention

We retain your personal data only for as long as necessary to complete transaction fulfillment, provide ongoing customer support, prevent security risks, resolve disputes, and fulfill legal and accounting record-keeping obligations. Once your data is no longer required, we will securely delete, archive, or de-identify your information in accordance with industry standards.

Cookie Usage

Our website uses cookies and similar tracking technologies to maintain basic website functionality, remember user preferences, analyze site traffic, and support marketing performance measurement. Essential cookies are required for normal checkout and website operation.
You have the right to manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect your shopping experience and prevent successful order checkout.

User Rights & Marketing Preferences

You may unsubscribe from marketing emails and messages at any time via the unsubscribe link included in every promotional message. Subject to applicable local data protection laws, you have the right to request access, correction, deletion, restriction, or a copy of your stored personal data. We may require reasonable identity verification to process your data request securely.

Minors Protection & Policy Updates

Our website and services are intended for adult users who have reached the legal age of consent in their jurisdiction. We do not knowingly collect personal information from underage users.
We reserve the right to update this Privacy Policy periodically to reflect business adjustments, operational changes, or legal requirement updates. All revisions will take effect immediately after being published on this page.

Privacy Contact

For all personal data inquiries, privacy-related requests, or policy questions, please contact our support team at support@feixile.com with the subject line “Privacy Request” for faster processing.